Electronic Communication is here to stay! It has become an integral part of the way we do business. Virtually everyone has access to and depends upon voice mail and E-mail. We are able to communicate around the world instantly, reach one another at any time of the day or night, and connect with remote teams and salespeople with information, scheduling, and reports.

But there are problems and frustrations! Have you ever spent valuable time searching through an E-mail message trying to determine the main points and the requested action? How about the rambling voice mail messages which never seem to get to the point? Do you receive voice mail messages and E-mail messages that aren't really necessary? Do you sometimes feel that electronic communication has ceased being your friend and is bordering on becoming a foe? This training session will give you tools to communicate more effectively with Voice Mail & E-mail - and make them your Friends.

The sessions are based on the following Principles:

• You are always communicating.
• Every communication is a "moment of truth" by which you, your product, and your service are judged.
• Good communication is a learned skill.
• Electronic communication tools can enhanceor hinder your professionalism.
• You should pay as much attention to Voice Mail and E-mail as your speeches and presentations.

The sessions will be highly interactive and fun! You will role-play voice mails and E-mails and receive feedback from the leader and the group. You will leave with a list of tips, do's/don'ts, and manners for electronic communication. You will leave with a check list to follow as you write E-mails and speak voice mails. Each person will analyze the efficiency of their communication and make a plan/ commitment to improve their skills.

• To Make E-mail and Voice Mail powerful communication tools.
• To capture the recipients attention.
• To write and speak professionally.
• To get to the point.
• To make your communications memorable.
• To use proper format and layout principles.
• To use tone of voice and language for emphasis and leadership.
• To reduce the number of E-mail messages that you receive
• To put some FUN back into electronic communication

YOUR INSTRUCTORS: C. Mike Jousan and Randy Esterling are internationally recognized speakers who are experts in communication.