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Make Customers Love You

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"Front-line employees create perceptions by which the entire company or organization is judged."

"We buy people first; then we buy their products and services. The most important people in every organization are the front-line people who interact with customers. Employees treat customers like they (the employees) are treated by management."

YOU WILL LEARN:

  • That customers are even more important than front-line people.
  • That every customer must be treated like the most important person you will ever meet.
  • That perception is reality, and that perceptions can be managed by attitudes and actions.
  • The four principles of customer service which every successful organization must follow.
  • The key "moments of truth" by which customers will judge your organization.

 

For more information about this program: call Mike Jousan (480) 443-4683 or e-mail
 
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Make Customers Love You! (customer service)
Communicate ConfidentlyHandle Media Appearances
Make presentations in English when it's not your first language
Communicating Effectively With the Japanese
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